Our Vision

• We provide professional insurance services to enable every insured an anxiety-free life as per our commitment.

• We help entrepreneurs and businessmen to build and expand the economy for a better and stronger Bangladesh where every citizen may benefit from economic prosperity.

Our Mission

• To establish good governance at all levels within the company and to motivate and influence the insurance industry as a whole in that direction.

• To optimize the retention of non-life insurance business and thereby save hard-earned foreign currency for Bangladesh.

• To use Risk Management Technologies to minimize national loss.

• To protect the interest of the shareholders by delivering best returns against investment.

• To maximize profit without cutting corners and to ensure the welfare of the employees.

• To introduce non-traditional social insurance products for mass people, to bring them under the insurance umbrella for enhanced social security.

Our Focus

• Timely and optimally efficient service delivery in every operation and from all echelons of the management.

Our Proposition

√ We know your life can go on without Pioneer, but if you give us a chance, we will sincerely try harder to make your ventures more secure, to maximize your happiness, and offer you a tension-free healthy life.

Core Values

1. CUSTOMER SERVICE
We treat our customers as our partners in progress and growth. We offer them responsible, proactive, customized service with a smile.

2. TEAM WORK
We respect each other and understand the differences in our opinions to reach our common goal.

3. PROFESSIONALISM
We value learning, feedback, coaching, and mentoring so that we can be the most efficient, responsible, and caring professionals.

4. COMMITMENT
We are honor-bound to perform each individual and corporate action at all times with utmost sincerity, honesty, and integrity.

5. INTEGRITY & ETHICS
Conduct business with ethics, dignity, fairness, and transparency.

6. OUR PEOPLE
In Pioneer, we work like a family. Everyone is treated with respect and without discrimination on any count.

Standards for Access to Citizens

We:

• Host on our website www.pioneerinsurance.com.bd all relevant information relating to working hours, documents required for issuance of policies, and claim settlement.

• Make available literature on products and services at all our offices.

• Provide customer information for easy access of citizens through our Head Office & branch offices.

• Promote customer education in general insurance service by holding workshops in important regional centres.

• Issue Renewal Notice 15 days before expiry of policy.

• Make available to a customer, on request to the policy issuing office, the status of his claim and/or claim settlement details within 7 working days.

• Prepare booklets on standard policy covers setting out essential information and make such booklets readily available through our web page and branch offices.

Standards for Settlement of Claims

We:

• Appoint Surveyor/Investigator within 24 hours of intimation of claim.

• Settle Motor Claims within 30 days on completion of all requirements.

• Settle Liability Claims within 30 days on completion of all requirements.

• Settle Property Claims within 30 days on completion of all requirements.

• Provide claim status to customers within 3 days of receipt of request by the policy issuing office.

• Make payment of claim within 3 days of receipt of discharge voucher.

• Inform the customer within 7 days of receipt of required documents if the claim is not admissible.

Standards for Servicing

We:

• Strive to carry out the timelines as prescribed by the Regulator in respect of Policyholder’s servicing.

• Are clear and transparent in seeking fulfillment of requirements for settling a claim or any other services to the customer.

Standards of Fairness and Openness

We:

• Invite feedback from customers on services rendered to suggest improvements.

• Review the standards of services offered annually with a view to improving the benchmarks.